Return Policy
At Top Tier Graphics Inc., every product we create is made custom to order—crafted specifically for you based on your chosen designs, sizes, and specifications. Because of this personalized production process, we are unable to accept returns, exchanges, or cancellations for reasons other than manufacturing defects or damage incurred during shipping.
We stand firmly behind the quality of our work and take great care in ensuring every order meets our high standards. However, if your item arrives damaged or there is a clear error on our part, we’re committed to making it right.
Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 5 business days of receiving your order. To expedite the process, include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (including any damage)
Once we’ve reviewed your claim, we’ll determine whether a replacement or refund is appropriate. Approved claims will be processed as quickly as possible, and any replacement items will be produced and shipped at no additional cost to you.
Important Notes
- We do not offer refunds or reprints for errors in ordering (such as incorrect sizes, colors, or artwork) unless the mistake was made on our end.
- All sizing charts and product details are made available to help ensure you make informed selections during checkout.
- Because items are custom printed, we cannot restock or resell them, which is why all sales are final unless defective.
By placing an order with us, you acknowledge and agree to the terms outlined in this return policy. We appreciate your understanding and thank you for supporting custom-made goods from a small business that takes pride in every piece we produce.
If you have any questions before placing an order, please don’t hesitate to reach out—we’re happy to help guide you through the process to ensure you’re completely satisfied with your purchase.